Issue: Process

The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called ‘knowledge economy’. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:

argues that the information processing view of knowledge creation held by systems thinkers is no longer tenable

develops the alternative perspective of Complex Responsive Processes of relating, drawing on the complexity sciences as a source for analogies with human action

places self-organizing interaction at the centre of the knowledge creating process in organizations.